Ordering, Payment, Delivery, Exchanges/Returns & After Sales Support

All orders are subject to availability. Prices are inclusive of VAT and prices and items are subject to change without notice.  We make every effort to describe items  accurately and to display accurate pictures, however we rely on manufacturer information and screen displays vary so that colours may appear differently in real life than in a product image.

SHIPPING
We aim to dispatch orders being sent for FREE via Royal Mail Second Class within 48 hours, and for all other shipping options we aim to send the same day if ordered before noon, or the next day.
Orders are dispatched most days on Monday to Friday, except for bank and public holidays. Orders placed after noon on Friday and on weekends will be dispatched on the following Monday (or Tuesday if after a bank holiday). Any delays in shipping due to planned holidays or unforeseen circumstances will be notified where possible either when selecting shipping options or by email afterwards.

To the UK all carriers can be dispatched for FREE using Royal Mail Second Class (2-3 working days after dispatch) or £3.50-£5.50 for First Class (1-2 working days after dispatch). Accessories are sent Royal Mail First Class standard for £1.50. For next day delivery order by noon for same day dispatch and opt for Special Delivery for £7-£11 depending on the weight of the order and is guaranteed for week day delivery only. It may be delivered on Saturday but it is not guaranteed as areas vary. Saturday Special Delivery is between £11-16 depending on the weight of the order for a guaranteed Saturday delivery. For Saturday delivery you must order before noon on Fridays or your order will not be dispatched until Monday when it will be dispatched Special Delivery with the difference between standard and Saturday Special Delivery refunded. Call us if your order is urgent and we will see what we can do.

To Europe and the Rest of the World your order will be dispatched Royal Mail International Tracked & Signed where available (3-5 working days after dispatch). If not the Tracked service is used. Postage is calculated at check out based on the weight of the parcel. Some countries do not have shipping costs built into checkout. If you check out and are not charged for shipping you will be invoiced separately and your order dispatched once payment is made.​

PURCHASING & PAYMENTS
Online we accept debit and credit card payments powered by Stripe, or by Paypal by logging into your account. Paypal guest checkout may or may not be available, with buyers not always having the option to complete a purchase without using an existing or creating a Paypal account.
If you have difficult checking out or would prefer to order over the phone please call or email us and I will process your payment via Paypal Here. If I cannot answer your call straight away please leave a message and I will call you back to take payment. Another option for purchasing is to contact me to invoice you.
In person in Leicester you can arrange to collect a carrier and pay on collection, or you can order online and opt to Click & Collect (more info below).
You can also purchase a carrier at a consultation or at a Pop Up. Payment can be taken in cash or by debit or credit card. Cheques are not accepted.

CLICK & COLLECT
Opt for this at check out and leave a note to arrange a suitable time to collect from us in Leicester. If you do not leave a note I will contact you to arrange.
You can alternatively arrange to collect an item and pay on collection.

CANCELLATIONS & RETURNS
Online purchases
Returns for refund or exchange are only accepted if the carrier or accessory is in new, perfect condition, unused, unwashed, in all original intact packaging and everything that came with it.​ You are not purchasing on a 'Try Before You Buy' basis so if the item has been opened and used you are deemed to have accepted the goods and not be eligible for a refund. We recommend trying one out first at Carry My Baby, at your local sling library, with a babywearing consultant, or by any other means!
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If upon placing your order you change your mind you have the right to cancel your order from that moment until 14 days after receiving it. If upon receiving your carrier or accessory you decide it is not for you, it is faulty, or not as described, please email info@carrymybaby.co.uk to notify us of your wish to return. This must be within 14 days of receiving the item.  You have a further 14 days to return the item.

You are responsible for return postage costs unless the item is faulty. We recommend you send it insured or tracked to cover you in the event that is does not make its way back safely.

If these conditions are satisfied then I will be able to give you a full refund. If you paid to have your order sent via Royal Mail First Class or Special Delivery or to be shipped Internationally your original postage costs will not be refunded.

When we receive your returned goods we will inspect them, and if acceptable with no marks, hairs, fluff, odours or signs of use then a full refund will be processed within 7 days. You will be refunded by the payment method used.

A deduction can be made if the value of the goods has been reduced as a result of the goods being handled beyond what was necessary to determine their suitability or if any of the above described is evident. In this case it cannot be resold as new. Handling of the goods should be no more than if you were assessing them in a shop.

EXCHANGES
We accept returns to be exchanged for an alternative carrier. Once your order is returned to us and is in an acceptable condition for a full refund we will then dispatch your replacement. If you would like a faster turnaround you may wish to order your replacement online separately so we can dispatch it straightaway, before waiting for your return to arrive and be processed.

REFUNDS
You will be notified by email when your refund has been processed, which will be within 14 days of receiving it back. Depending on your payment method your refund may take some time to be deposited back to your account. Credit and debit card payments may take up to 5-10 working days. Paypal payments will be refunded back to the place from where funds originated, which usually takes up to 3-5 days to complete, but please allow up to 30 days depending on the card issuer.

AFTER SALES SUPPORT
It can take time and practice when using a carrier the first few times. We are experienced in using all the carriers we stock, in fitting them to different aged babies and to different parents.
It is normal if your baby does not immediately settle in a sling, or if you have caught them at a moment they are hungry or tired. If your baby does not settle in the carrier then relax and take your time with it, perhaps getting it on in stages while you continue to support them in arms, or try again later. It may not feel right straight away while you learn how to fit to you and your baby most comfortably. We encourage you to contact us if you would like a fit check or support in using your carrier correctly, safely and comfortably or need tips on adjusting and fitting. Often small tweaks can make the biggest difference in comfort, ease of use, and your baby feeling happy in it.
If you wish to try before you buy please arrange a postal hire with us where you can use the carrier as much as you wish to determine suitability before purchasing your own. Alternatively you may seek the services of a local sling library or babywearing consultant to try out different options and learn how to use them. We offer these services locally in Leicester so you can be sure about your purchase.
Please contact us at info@carrymybaby.co.uk to advise us if you wish to return an item.

All the above is in accordance with your rights under the Consumer Contracts Regulations 2013 that came into force in June 2014.

All returns to be sent to:
Carry My Baby, 552 Welford Road, Leicester, LE2 6EP, UK