Payment, Delivery & Returns

,All orders are subject to availability.
Sometimes we sell an in stock item in person before we can update the online inventory. In this case we will offer you an alternative or a refund.
Prices are inclusive of VAT and are subject to change at any time.

Payment
Purchases can be made online, in person or over the phone.

When paying online payment will be taken by debit/credit card powered by Stripe, or by Paypal, by logging into your account. Paypal guest checkout may be available but buyers do not always have the option to complete their purchases without using or creating a PayPal account. This option is presented based on several risk factors, including but not limited to the buyer's PayPal purchase history, PayPal cookies stored on the buyer's computer, the buyer's location, and/or a credit assessment.

When purchasing in person, payment is taken securely via your debit or credit card using our 'Paypal Here' card reader or app, or by cash.

If you'd like to order and pay over the phone payment will be processed through Paypal here. I may not be able to take your order straight away but leave me a message and I will call back to take your order.

Shipping Information
We dispatch orders on Mondays-Fridays, except for bank holidays. Any orders placed after noon on Fridays will be dispatched the following Monday (or Tuesday if bank holiday).
We aim to dispatch your order within 48 hours, but this can often be the same or next day.
Your order of a sling will be sent free of charge within the UK, by Royal Mail First Class or Second Class depending on weight/size.
There is a £1.50 postage charge for accessories sent on their own.
First Class means that Royal Mail aim to deliver the next day, but sometimes this can be a little longer as it is not guaranteed. You will be informed by email when your order is on its way.

If you would like your order to be guaranteed to arrive more quickly please choose for your order to be sent via Special Delivery. I will endeavour to dispatch your order the same day if you order before noon, and it is guaranteed to arrive the next day by 1pm once dispatched.

International shipping costs are based on weight and where in the world the parcel is going. You will be charged for the extra cost on top of the usual UK delivery cost. We ship within Europe, to the US and most other countries worldwide, though not all have shipping calculated automatically at check out. If not then get in touch and we'll get you set up!

Click & Collect
You may collect your order directly from us. If you wish to do this please select this option at check out, or arrange to buy in person.

Cancellations/ Returns/ Refunds/ Exchanges
If you are not happy with your purchase please let us know as soon as you can by email, particularly if you believe the item(s) to be not as described, faulty or damaged.

You have 14 days from when you receive your order to cancel your order for a refund or exchange, just make a clear written statement by email . You then have a further 14 days to return the item.

Provided the item is returned in its original condition and packaging, fit for resale, unused, with all instructions and accessories, then we will refund you in full.

If the goods are deemed to have been used or handled more than was necessary we reserve the right to make deductions. The extent to which you may handle the goods is the same as if you were assessing them in a shop.

The goods are returned at your cost (unless they are damaged or faulty), and you are responsible for them until we receive them, so you may like to send by insured or recorded postage. We will not refund any original postage costs.

When we receive your returned goods we will inspect them and process a refund or exchange straight away, no later than 14 days after you return the goods. You will be refunded by the payment method used.

All the above is in accordance with the Consumer Contracts Regulations 2013 that came into force in June 2014, but we will deal with any returns enquiries outside of this on a case by case basis. We understand that sometimes you may take longer to decide and change your mind.

We aim to please and satisfy our customers, so don't be afraid to get in touch!

All returns to be sent to:
Carry My Baby, 552 Welford Road, Leicester, LE2 6EP, UK

After sales support
After sales support is available by email (info@carrymybaby.co.uk). Get in touch!

Privacy
It is our policy never to sell or pass on your personal details to anyone else, including your name, postal or email addresses and any other details supplied by you. We will only use your information to contact you regarding your order.

All parts of the site are copyright of Carry My Baby, and must not be reproduced in any form, in part or whole without the explicit consent from Carry My Baby.

Legal information
When buying goods on the internet the consumer is entering a legally binding contract when you have checked out and made payment, UK law is the applicable law for all transactions.
Items available for sale are subject to change at any time without notice.
We make every effort to describe items accurately and to display accurate pictures, however we rely on manufacturer information and computer displays vary, so slight variations may occur. Occasionally a newer edition of the item is available than the image may indicate.